Exchange Policy

Exchange Policy

At THE WOMEN CHIC, customer satisfaction is our priority. We aim to ensure a seamless and satisfactory experience for all our valued customers. Please carefully review our exchange policy below:

1. Exchange Due to Damage:

   • If you receive a damaged or defective article, please contact our customer support team within 3 days of receiving your order.
   • You will be required to provide proof of the damage (e.g., photographs) along with your order details.
   • Upon verification, we will process the exchange without any additional charges.

2. Exchange for Other Reasons:

   • If you wish to exchange an article due to reasons such as dissatisfaction with the quality, fit, or other concerns (excluding damages), we will deduct 25% of the article’s original price as a processing fee.
   • The remaining amount will be credited towards the exchange process.

3. General Conditions for Exchange:

   • The article must be returned in its original condition, unused, and with all original tags and packaging intact.
   • Exchanges are subject to stock availability. If the desired article is unavailable, you may opt for a different item of equal or greater value (paying the difference, if applicable).
   • Customers are responsible for the return shipping costs unless the exchange is due to a damaged or defective article.

4. How to Initiate an Exchange:

   • Contact our customer support team at Whatsapp +92 333 2441996 within 3 days of receiving your order.
   • Provide your order number, reason for the exchange, and any required documentation (e.g., photos of damage).
   • Ship the article to the address provided by our team. Once we receive and verify the returned item, we will process the exchange within 2-3 business days.

We appreciate your understanding and cooperation. If you have any further questions, please feel free to reach out to our support team at Whatsapp +92 333 2441996.